PRIVACY POLICY

This Kidio Privacy Notice ("we" or "our") describes how and why we may access, collect, store, use and/or share ("process") your personal information when you use our services ("Services"), including when you:

Download and use our mobile application (KIDIO), or any other application of ours that links to this Privacy Notice

Interact with us in other ways related to our Services, including sales, marketing or events

Questions or concerns? Reading this Privacy Notice will help you understand your privacy rights and choices. We are responsible for making decisions about how your personal information is processed. If you disagree with our policies and practices, please do not use our Services. If you still have questions or concerns, contact us at privacy@kidio.app.

KEY POINTS SUMMARY

This summary provides key points of our Privacy Notice, but you can find more details about any of these topics by clicking on the link that follows each key point or using our table of contents below to find the section you are looking for.

What personal information do we process? When you visit, use or navigate our Services, we may process personal information depending on how you interact with us and our Services, the choices you make, and the products and features you use. Learn more about the personal information we reveal.

Do we process any sensitive personal information? Some of the information may be considered "special" or "sensitive" in certain countries, for example, your racial or ethnic background, sexual orientation and religious beliefs. We do not process sensitive personal information.

Do we collect information from third parties? We do not collect information from third parties.

How do we process your information? We process your information to provide, improve and manage our Services, communicate with you, for security and fraud prevention, and to comply with the law. We also process your information for other purposes with your consent. We process your information only when we have a valid legal reason to do so. Learn more about how we process your information.

In what situations and with which third parties do we share personal information? We may share information in specific situations and with specific third parties. Learn more about when and with whom we share your personal information.

How do we keep your information secure? We have appropriate organizational and technical processes in place to protect your personal information. However, we cannot guarantee that the transmission of information over the internet or the storage of information technology can be 100% secure, so we cannot guarantee that hackers, cybercriminals or other unauthorized third parties cannot defeat our security and collect, access, steal or modify your information. Learn more about how we keep your information secure.

What are your rights? Depending on where you are geographically, the applicable privacy law may mean that you have certain rights related to your personal information. Learn more about your privacy rights.

How do you exercise your rights? The easiest way to exercise your rights is by visiting https://kidio.app/delete, or contacting us. We will consider and act on any request in accordance with the applicable data protection laws.

Want to learn more about what we do with any information we process? Review the Privacy Notice in its entirety.

1. What information do we collect?

Information you voluntarily provide to us In summary: We collect information you voluntarily provide to us.

We collect information you voluntarily provide to us when you register in our Services, express interest in receiving information about us and our products and Services, participate in activities in our Services, or otherwise when you contact us.

Information you voluntarily provide to us. The information we collect depends on the context of your interactions with us and our Services, the choices you make, and the products and features you use. The information we collect may include the following: names, addresses, email addresses, passwords, billing addresses, and debit/credit card numbers.

Payment Data. We collect necessary data to process your payment if you choose to make purchases, such as your payment instrument number and the security code associated with your payment instrument. All payment data is handled and stored through Stripe. You can find their privacy notice at the following link: https://stripe.com/privacy.

Social Login Data. We may offer you the option to register with us using your existing social media account details, such as your Facebook, X, or any other social media account. If you choose to register in this way, we will collect certain profile information from the social media provider, as described in the section titled "How we process your social login data" below.

App Data. If you use our applications, we may also collect the following information if you choose to provide us with access or permission: Mobile Device Access. We may request access or permission to certain features of your mobile device, including the camera, storage, and other features of your mobile device. If you want to change our access or permissions, you can do so in the settings of your device. Push Notifications. We may request to send you push notifications related to your account or certain features of the applications. If you want to opt out of receiving this type of communication, you can disable it in the settings of your device. Information primarily needed to maintain the security and operation of our applications(s), to solve problems, and for our internal analysis and reporting purposes.

All personal information you provide to us must be true, complete, and accurate, and you must notify us of any changes to such information. Automatically collected information In summary: Some information, such as your IP address and/or browser and device features, is collected automatically when you visit our Services.

We collect certain information automatically when you visit, use or navigate our Services. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device features, operating system, language preferences, reference URLs, device name, country, location, information about how and when you use our Services, and other technical information. This information is primarily needed to maintain the security and operation of our applications(s), to solve problems, and for our internal analysis and reporting purposes.

The information we collect includes: Registration and usage data. This information is related to the service, diagnosis, usage and performance that our server collects automatically when you access or use our Services and that we record in log files. Depending on how you interact with us, this registration and usage data may include your IP address, device information, browser type and configuration, and information about your activity on the Services (like the timestamps associated with your use, pages and files viewed, searches and other actions you perform, like which features you use), device event information (like system activity, error reports (sometimes called "crash dumps") and hardware configuration).

2. How do we process your information?

In summary: We process your information to provide, improve and manage our Services, communicate with you, for security and fraud prevention, and to comply with the law. We also process your information for other purposes with your consent.

We process your personal information for a variety of reasons, depending on how you interact with our Services, including: To facilitate the creation and authentication of accounts and, in general, to manage your accounts. We may process your information so you can create and sign in to your account, as well as keep your account in good standing. To deliver and facilitate the sending of services to the user. We may process your information to provide the service you requested. To respond to user queries/offer support to the user. We may process your information to respond to your queries and resolve any issues you may have with the requested service. To send administrative information to you. We may process your information to send you details about our products and services, changes to our terms and policies, and other similar information. To enable communication between users. We may process your information if you choose to use any offer that allows communication with another user. To send you marketing and promotional communications. We may process your information for our marketing purposes, if this is in accordance with your marketing preferences. You can opt out of our marketing communications at any time. For more information, see the section titled "What are your rights?" below. To evaluate and improve our Services, products, marketing and your experience. We may process your information when we believe it is necessary to identify trends of use, determine the effectiveness of our promotional campaigns and evaluate and improve our Services, products, marketing and your experience. To identify trends of use. We may process information about how you use our Services to understand how they are used and to improve them.

3. When and with whom do we share your personal information?

In summary: We share information in specific situations and with specific third parties.

We share information in specific situations and with specific third parties.

Business transfers. We may share or transfer your information in connection with, or during negotiations of, any merger, sale of assets, financing, or acquisition of all or a portion of our business by another company. Offer Wall. Our applications may display a third-party hosted offer wall ("offer wall"). The offer wall allows third-party advertisers to offer virtual currency, gifts, or other items to users display a third-party hosted offer wall ("offer wall"). This offer wall allows third-party advertisers to offer virtual currency, gifts, or other items to users in exchange for accepting and completing an advertising offer. This offer wall may appear in our application(s) and will be shown to you based on certain data, such as your geographic location or demographic information. When you click on an offer wall, you will be taken to an external website owned by others and will leave our application(s). A unique identifier, such as your user ID, will be shared with the offer wall provider in order to prevent fraud and credit your account with the relevant reward.

4. How do we handle your social login information?

In summary: If you choose to register or sign in to our Services using a social media account, we may have access to certain information about you.

Our Services offer you the ability to register and sign in using your third-party social media account details (like your Facebook or X login). Where you choose to do so, we will receive certain profile information about you from the social media provider. The profile information we receive may vary depending on the social media provider in question, but often includes your name, email address, list of friends and profile picture, as well as any other information you choose to make public on such a social media platform.

We will use the information we receive only for the purposes described in this Privacy Notice or that are clearly explained to you in the relevant Services. Please note that we do not control, and are not responsible for, the use of your personal information by the third-party social media provider. We recommend that you review their privacy policy to understand how they collect, use and share your information.

5. How long do we keep your information?

In summary: We keep your information for the time necessary to fulfill the purposes described in this Privacy Notice, unless otherwise required by law.

We keep your personal information for the time necessary to fulfill the purposes described in this Privacy Notice, unless otherwise required by law.

When we no longer have a legitimate and ongoing need to process your personal information, we will either delete or anonymize such information, or, if this is not possible (for example, because your personal information has been stored in backup files), then we will store your personal information securely and isolate it from any further processing until deletion is possible.

6. How do we keep your information secure?

In summary: We apply organizational and technical security measures to protect your information.

We have implemented appropriate and reasonable organizational and technical security measures designed to protect the security of any personal information we process. However, despite our precautions and efforts to protect your information, we cannot guarantee that hackers, cybercriminals or other unauthorized third parties may defeat our security and collect, access, steal or modify your information. Although we will do our best to protect your personal information, the transmission of personal information to our Services is your responsibility. You should only access the Services in a secure environment.

7. Do we collect information from minors?

In summary: We do not intentionally collect data from minors.

We do not intentionally collect data from minors.

When you use our Services, you represent that you are at least 18 years old or that you are the parent or guardian of such a minor and consent to the use of the Services by such minor. If we learn that personal information has been collected from users under 18 years of age, we will deactivate the account and take reasonable steps to promptly delete such information from our records. If you discover that we have collected personal information from minors under 18 years of age, please contact us through privacy@kidio.app.

8. What are your privacy rights?

In summary: Depending on where you are geographically, the applicable privacy law may mean that you have certain rights regarding your personal information.

Withdraw your consent: If we are processing your personal information based on your consent, which may be an explicit and/or implied consent depending on the applicable law, you have the right to withdraw your consent at any time. You can withdraw your consent at any time by contacting us through the contact details provided in the section titled "How can you contact us" below.

However, please note that this will not affect the validity of the processing before its withdrawal and, when applicable, it will not affect the processing of your personal information based on other legal bases that are not consent.

Opting out of marketing and promotional communications: You can unsubscribe from our marketing and promotional communications at any time by clicking on the unsubscribe link in the emails that we send, or by contacting us using the details provided in the section titled "How can you contact us about this notice?" below. You will then be removed from the marketing lists. However, we may still communicate with you — for example, to send you service-related messages that are necessary for the administration and use of your account, to respond to service requests, or for other non-marketing purposes. Account Information If at any time you would like to review or change the information in your account or terminate your account, you can: Log in to your account settings and update your user account. Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases. However, we may retain some information in our files to prevent fraud, troubleshoot problems, assist with investigations, enforce our legal terms and/or comply with applicable legal requirements.

If you have questions or comments about your privacy rights, you may contact us at privacy@kidio.app.

9. Controls for the Do-Not-Track feature

In summary: No respondemos a las señales DNT de los navegadores web and some mobile platforms and mobile applications include a feature or setting that you can enable to signal your privacy preference not to have data about your online browsing activities monitored and collected. At this time, there is no uniform technology standard for recognizing and implementing DNT signals. As a result, we do not respond to DNT signals from web browsers or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this Privacy Notice.

10. Do we update this notice?

In summary: Yes, we will update this notice as necessary to comply with relevant laws.

We may update this Privacy Notice from time to time. The updated version will be indicated by a "Revised" date at the top of this Privacy Notice. If we make material changes to this Privacy Notice, we may notify you either by posting a notice of such changes or by directly sending you a notification. We encourage you to review this Privacy Notice frequently to stay informed about how we are protecting your information.

11. How can you contact us about this notice?

If you have questions or comments about this notice, you may contact us via email at privacy@kidio.app or contact us by mail at:

KIDIO

Santa Ana

Escazu, San Jose 10201

Costa Rica

contact@kidio.app

12. How can you review, update or delete the data we collect from you?

Based on the applicable laws in your country, you may have the right to request access to the personal information we collect from you, details about how we process it, correct inaccuracies, or delete your personal information. You may also have the right to withdraw your consent for our processing of your personal information. These rights may be limited in certain circumstances by the applicable law. To request to review, update or delete your personal information, please visit: https://kidio.app/delete.

13. Do you want to learn more about what we do with any information we collect?

Review the Privacy Notice in its entirety.